How to make a claim

WE'RE PROUD THAT YOU'VE CHOSEN US TO BE YOUR INSURANCE PROVIDER.

We recognise that any claim can cause distress, so we’ve tried to make the process as simple as possible.

HELPFUL INFORMATION TO HAVE BEFORE YOU CALL

You can help process your claim more quickly if you are prepared with the appropriate information. However, please do not delay in reporting your claim if you do not have all of the information detailed below:

  • Policy number
  • Master scheme number **** (this is detailed on your policy schedule and also below in the ‘Claims contacts per product’ section)
  • Insured’s name and address
  • Description of loss
  • Date of loss
  • Location of loss
  • In the event of theft, loss of property or vandalism, contact the police immediately and obtain a crime reference number

Master Scheme Number: RKL142218

Telephone: 0345 033 4006

e-FNOL platform (for brokers only):  Electronic First Notifications of Loss (eFNOL) | RSA Insurance. Can be used for any commercial property claim which involve the following perils:

  • Weather
  • Theft
  • Accidental Damage
  • Water

Master Scheme Number: 27299 – 006476212

Master Scheme Number: Y154693QBE0124A/BEA

Casualty Claims:  Telephone 0800 876 6399 Monday to Friday, 9am – 5pm (excl. bank holidays) or email ukadminnewclaims@uk.qbe.com

Master Scheme Number: JK866092

Telephone: 0800 302 9055 or 0117 917 1698 for Legal Expenses claims.

Master Scheme Number: Y154693QBE0124A/CAR

Property Claims: Telephone 0800 0853 187 Monday to Friday, 9am – 5pm (excl. bank holidays) or email qbeukpropertyclaims@uk.qbe.com

Casualty Claims:  Telephone 0800 876 6399 Monday to Friday, 9am – 5pm (excl. bank holidays) or email ukadminnewclaims@uk.qbe.com

Legal Expenses Claims:  Telephone 0117 917 1698 Monday to Friday, 9am – 5pm (excl. bank holidays)

Master Scheme Number: RKL80561

For Liability Injury claims contact:

  • Telephone: +44 (0)161 385 7267
  • Email: promise.injuryclaims@uk.rsagroup.com

 

For all other claims contact:

Telephone: +44 (0)161 235 3227
Email: liabilityclaims.manchester@uk.rsagroup.com

e-FNOL platform (for brokers only): Electronic First Notifications of Loss (eFNOL) | RSA Insurance. Can be used for any commercial property claim which involve the following perils:

 

  • Weather
  • Theft
  • Accidental Damage
  • Water

Master Scheme Number: 27300 – 006476213

Master Scheme Number: Y154693QBE0124A/CHO

If you have a complaint regarding a claim:

Master Scheme Number: RKL212390

Please contact RSA Customer Relations Team:

  • Post – PO Box 255, Wymondham, NR18 8DP
  • Email - crt.halifax@uk.rsagroup.com

Details of the RSA internal complaint-handling procedures are available on request.

 

For all other complaints:

Please contact the Managing Director at Accelerate Underwriting Ltd:

If you have a complaint regarding a claim:

Master Scheme Number: 27301 – 006476214

Please write to NIG at the following address:

  • Post - Customer Relations Manager, NIG, Churchill Court, Westmoreland Road, Bromley BR1 1DP
  • Email - complaints@nig-uk.com

Please include the following details so your complaint can be forwarded to the relevant department:

  • Name
  • Email address
  • Contact number
  • Policy number
  • Claim number (if concern relates to a claim)
  • Details of your complaint

 

For all other complaints:

Please contact the Managing Director at Accelerate Underwriting Ltd:

If you have a complaint regarding a claim:

Master Scheme Number: Y154693QBE0124A/CLP

      • Post - Customer Relations, QBE European Operations, 30 Fenchurch Street, London EC3M 3BD
      • Telephone - 020 7105 5988
      • Email - CustomerRelations@uk.qbe.com

 

For all other complaints:

Please contact the Managing Director at Accelerate Underwriting Ltd:

Master Scheme Number: RKL80567

Telephone: 0345 300 4006

e-FNOL platform (for brokers only):  Electronic First Notifications of Loss (eFNOL) | RSA Insurance. Can be used for any commercial property claim which involve the following perils:

  • Weather
  • Theft
  • Accidental Damage
  • Water

Master Scheme Number: 27302 – 006476215

Master Scheme Number: Y154693QBE0124A/CLU

  • Master Scheme Number: Y154693QBE0124A/FAV
  • Property Claims: Telephone 0800 0853 187 Monday to Friday, 9am – 5pm (excl. bank holidays) or email qbeukpropertyclaims@uk.qbe.com
  • Casualty Claims: Telephone 0800 876 6399 Monday to Friday, 9am – 5pm (excl. bank holidays) or email ukadminnewclaims@uk.qbe.com

Master Scheme Number: RKL14279

Telephone: +44 (0)345 300 4006

e-FNOL platform (for brokers only):  Electronic First Notifications of Loss (eFNOL) | RSA Insurance. Can be used for any commercial property claim which involve the following perils:

  • Weather
  • Theft
  • Accidental Damage
  • Water

Master Scheme Number: 27306 – 006476219

Master Scheme Number: Y154693QBE0124A/GUH

Master Scheme Number: RKL114801

Telephone: 0345 033 4006

e-FNOL platform (for brokers only):  Electronic First Notifications of Loss (eFNOL) | RSA Insurance. Can be used for any commercial property claim which involve the following perils:

  • Weather
  • Theft
  • Accidental Damage
  • Water

Master Scheme Number: 27308 – 006476221

Master Scheme Number: Y154693QBE0124A/HOL

Master Scheme Number: 28135 - 006482686

Telephone- 0345 300 4648 Monday to Friday, 9am – 5pm (excl. bank holidays). Emergency Out of Hours - 01732 520270

Master Scheme Number: Y154693QBE0124A/INF

  • Telephone +44 (0)333 400 9159
  • Email office@macmarineclaims.com
  • Post - MAC Marine Claims Ltd., Suite 26 Alum House (FF), Discovery Court, 551-553 Wallisdown Road, Poole, Dorset BH12 5AG
  • Master Scheme Number: Y154693QBE0124A/MAR
  • Telephone 0800 876 6399 Monday to Friday, 9am – 5pm (excl. bank holidays) or email ukadminnewclaims@uk.qbe.com
  • Master Scheme Number: ONECOMMERCIAL2023 - ABE2300035
  • Telephone +44 (0)207 398 7600
  • Email claims@caytonslaw.com
  • Master Scheme Number:  Y154693QBE0124A/TRE
  • Property Claims: Telephone 0800 0853 187 Monday to Friday, 9am – 5pm (excl. bank holidays) or email qbeukpropertyclaims@uk.qbe.com
  • Casualty Claims:  Telephone 0800 876 6399 Monday to Friday, 9am – 5pm (excl. bank holidays) or email ukadminnewclaims@uk.qbe.com
  • Legal Expenses Claims:  Telephone 0330 303 1955 Monday to Friday, 9am – 5pm (excl. bank holidays)

Agreement Number: ERGO/0011/18

Telephone: 0344 856 2088

Agreement Number: 20191A

Telephone 0344 856 2061

Agreement Number: MULACC001/22

Telephone 0344 856 2061

Agreement number:  MULACC001/24

Property claims: Innovation Group 0343 227 7302 or propertyclaims@innovation.group

Liability claims:  Kennedys Claims 0343 227 7303 or bspoke@kennedyslaw.com

Agreement number:  SINT/ACC/2025

Property claims: Innovation Group 0344 557 7854 or propertyclaims@innovation.group

Liability claims:  Kennedys Claims 0344 557 6246 or bspoke@kennedyslaw.com

Agreement number: SINT/ACC/2026

Property claims: Innovation Group 0344 557 7854 or propertyclaims@innovation.group

Liability claims:  Kennedys Claims 0344 557 6246 or bspoke@kennedyslaw.com

Claim Contacts Per Product - Please click on the appropriate product to see contact information

Accelerate Underwriting Ltd is a specialist Managing General Agent (MGA) offering bespoke / niche Commercial and Personal lines products, all backed by A rated insurers. 3rd Floor, 153 Fenchurch Street, London, EC3M 6BB.

Accelerate Underwriting Limited is authorised and regulated by the Financial Conduct Authority No. 956721 in respect of general insurance business. Registered office: 1 Great Tower Street, London, EC3R 5AA. Registered in England under company number 09640934. Calls may be monitored and recorded for quality assurance purposes.